How to Start and Stop City Gas Service in Korea When You Move

You move into a Korean apartment, turn on the boiler, and nothing happens.

Or you are moving out tomorrow and suddenly realize the gas account is still in your name.

City gas in Korea is one of those services that is easy once it is set up—but moving creates a few extra steps.

You may need to:

• Find the correct regional gas company
• Book a move-in or move-out appointment
• Have a technician inspect or connect the gas equipment
• Change the account holder
• Settle the meter and final bill
• Cancel or restart automatic payment

And unlike electricity, there is no single city-gas company serving every address in Korea.

Your provider depends on where you live.

Last checked: October 3, 2026. City-gas companies have different reservation systems, visiting hours, fees, and payment procedures. Always confirm the provider serving your exact address.

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Quick answer: what do you do when moving?

Moving into a home

1. Find the city-gas company serving the address.
2. Check whether the home actually uses individual city gas.
3. Book a 전입 — move-in appointment.
4. Be at home during the technician's visit if required.
5. Complete the user contract or name change.
6. Have the gas stove or other gas appliance connected safely if needed.
7. Confirm the opening meter reading.
8. Set up automatic payment if you want it.

Moving out

1. Book a 전출 — move-out appointment before moving day.
2. Keep access to the home until the gas visit is completed.
3. Have the final meter reading recorded.
4. Pay the final gas charge.
5. Have gas equipment disconnected or made safe where required.
6. Cancel automatic bank/card payment.
7. Keep proof of payment and service termination.

Do not simply move out and assume the next resident will transfer everything automatically.

First: does your home actually have an individual city-gas account?

Before searching for a gas company, check how the building is set up.

A Korean home may use:

• Individual city gas for both heating and cooking
• City gas for the boiler but an electric induction stove for cooking
• Central or district heating with no individual gas boiler
• Gas charges collected through the building management office

This is especially important in:

• Apartments
• Officetels
• Villas
• Company housing

Ask your landlord or management office:

도시가스를 제가 직접 신청해야 하나요?
Do I need to apply for city gas myself?

and:

도시가스 회사가 어디인가요?
Which city-gas company serves this building?

Korea does not have one nationwide city-gas provider

City gas is supplied by regional companies.

Even Seoul has several providers depending on the neighborhood.

Examples include:

• Seoul City Gas
• KoOne Energy Service
• Yesco
• Daeryun E&S
• Busan City Gas
• Regional providers in other provinces and cities

The Korea City Gas Association provides a customer-center search that can identify the company and service center responsible for a specific area.

This is more reliable than searching:

“Seoul gas company”

because the company serving Gangnam may not be the company serving Mapo or another district.

How to find your city-gas company

Try these methods in this order:

1. Ask the landlord or realtor.
2. Ask the apartment or officetel management office.
3. Check an old gas bill left in the home.
4. Use the Korea City Gas Association customer-center search.
5. Search your address together with 도시가스.

Once you know the provider, use that company's own website, app, Kakao service, or call center.

Useful Korean terms

• 도시가스 — city gas
• 전입 — moving in
• 전출 — moving out
• 전입신청 — move-in application
• 전출신청 — move-out application
• 명의변경 — change of account holder
• 계량기 — gas meter
• 검침 — meter reading
• 정산 — final settlement
• 자동이체 — automatic payment
• 가스레인지 — gas stove
• 보일러 — boiler
• 중간밸브 — intermediate gas valve

Moving in: book 전입 before you need hot water

If the previous resident terminated city-gas service, your boiler or gas stove may not be ready to use when you arrive.

Book your move-in appointment before moving day when possible.

Depending on the provider, online reservation may ask for:

• Name
• Date of birth
• Mobile phone number
• Address
• Preferred appointment date and time

If online booking fails because you cannot complete Korean mobile verification, call the local customer center or ask the landlord or management office for help identifying the correct procedure.

Same-day appointments may not be available

Do not assume you can call after moving in and get service immediately.

For example, Seoul City Gas currently states that same-day move-in reservations are not available through its reservation service.

Source: Seoul City Gas reservations; checked October 9, 2026.

For Saturdays and public holidays, advance booking deadlines also apply.

Other companies use different schedules.

So if your move is on:

Saturday afternoon

do not start searching for city gas at 4:30 PM after discovering there is no hot water.

Book in advance.

Someone may need to be home

Move-in can require a technician visit.

The technician may need access to:

• The gas meter
• The boiler
• The stove connection
• Gas valves

Make sure the technician can enter the home.

If you cannot attend personally, ask your provider whether the landlord, family member, realtor, or another authorized person can meet the technician.

Gas stove connection should not be a DIY project

If the home uses a gas stove, do not simply connect the hose yourself.

Seoul City Gas currently states that gas-stove connection should be carried out through the relevant customer center and by a qualified gas-facility contractor.

Source: Seoul City Gas moving guide; checked October 9, 2026.

This matters because incorrect gas connections can create a leak and fire or explosion risk.

If your new apartment uses an induction cooktop instead:

you may not need a cooking-gas connection at all.

But the boiler may still use city gas.

Check the boiler before the technician leaves

If your heating and hot water come from an individual gas boiler, test:

• Hot water
• Heating
• Boiler ignition
• Error codes

Do not wait until midnight to discover that the gas is active but the boiler has a separate problem.

Related AllThingsK8282 guide:
Korean Apartment Boiler Controls: Ondol, Room Temp, and Error Codes

Confirm the starting meter reading

When you move in, you do not want to pay for the previous resident's usage.

Ask the provider to confirm the meter status and previous account settlement.

Seoul City Gas specifically tells move-in customers to have the meter checked and to confirm whether the previous user's account has unpaid charges or needs settlement.

Take your own photo of the meter reading too.

Keep it with:

• Your lease
• Move-in photos
• Utility account information

Do not automatically pay the previous tenant's bill

If the provider mentions an unpaid previous balance, clarify whose account it belongs to.

A previous user's unpaid bill and your new gas usage are not the same thing.

Ask:

이 요금은 이전 사용자의 요금인가요?
Is this charge from the previous user?

and:

제 사용 시작일은 언제부터인가요?
From what date does my usage begin?

Do not pay a large unexplained balance simply because you want the gas turned on quickly.

Change the account holder

If the gas account is still under:

• The former tenant
• The landlord
• Another family member

ask whether a 명의변경 is required.

Seoul City Gas states that when the gas user changes because of a move, rental, sale, or inheritance, the new user should apply for a name change.

This is especially useful for:

• Correct billing
• Automatic payment
• Future move-out settlement
• Customer-service inquiries

Set up automatic payment only after the new account is correct

If you want gas bills automatically charged to your Korean bank account or card, first make sure:

• Your account holder name is correct.
• Your address is correct.
• The previous resident's account is closed or separated.

Then register:

자동이체

through the provider's available channels.

Moving out: book 전출 before your moving day

A proper move-out usually includes more than telling the landlord you are leaving.

You need to close your gas usage at the correct meter reading.

Depending on the installation, a technician may also need to:

• Disconnect the gas stove
• Close valves
• Seal the gas connection safely
• Read the meter
• Calculate the final charge

Seoul City Gas specifically instructs moving customers to contact the service center so a service manager can handle safe stove/valve disconnection and meter settlement.

Do not disconnect the gas hose yourself when moving out

This is not the place to save a service fee with a wrench and a YouTube video.

The gas company may need to leave the installation in a safe condition for the empty home or next resident.

Use the provider's official service or a properly qualified contractor.

Final meter reading = your stopping point

Your move-out settlement should establish the point at which your gas usage ends.

The technician or provider records the meter and calculates the amount owed through that point.

Before leaving, keep:

• Final meter photo
• Final bill
• Payment receipt
• Move-out service confirmation

This is useful if a later bill appears after you have already left the apartment.

How can you pay the final bill?

Payment options vary by gas company.

For example, Busan City Gas currently states that during a move-out technician visit:

card payment or payment to a dedicated account is available, while cash payment is not accepted.

Source: Busan move-out terms; checked October 9, 2026.

Do not assume every provider uses the same method.

Ask before the appointment if necessary.

Cancel automatic payment when moving out

This is one of the easiest mistakes to make.

Seoul City Gas explicitly tells customers:

Cancel automatic payment before moving.

Source: Seoul City Gas moving guide; checked October 9, 2026.

If you do not, an old automatic payment setup can create confusion between:

• Your final bill
• Later adjustments
• The next resident's account

After settling the final bill, confirm that:

자동이체 해지

has actually been completed.

Deleting a gas app from your phone does not cancel automatic payment.

Moving to another Korean home? The old automatic payment does not simply follow you

A new address generally means:

• Old service terminated
• Old automatic payment canceled
• New gas account activated
• New automatic payment registered

Seoul City Gas currently tells customers to cancel the automatic payment for the old property and register a new payment instruction based on the new address.

Can you handle move-in and move-out online?

Often, yes.

Many city-gas providers now offer:

• Website reservations
• Mobile apps
• Kakao-based services

The Gas App platform has developed integrated move-in/move-out reservation functions for participating gas companies.

Some providers also support GasTalk, which can provide functions through KakaoTalk such as:

• Bill inquiry
• Payment
• Self meter reading
• Move reservation
• Automatic-payment management

Not every Korean city-gas provider uses the same app.

Check your provider first.

Example: moving within Seoul

You live in Mapo and move to Gangnam.

This may not simply be:

“Transfer my Seoul Gas account.”

The two addresses can be served by different regional city-gas companies.

A safer process is:

Old home

• Identify old provider
• Book 전출
• Final meter reading
• Final payment
• Cancel automatic payment

New home

• Identify new provider
• Book 전입
• Complete account/user registration
• Check the meter
• Connect gas appliances safely
• Set up new automatic payment

This is why you should search by address, not just city.

Example: moving into Busan

Busan City Gas serves Busan and currently provides separate online:

전입신청

and:

전출신청

reservation services.

Technician visit times depend on available booking slots. Confirm the appointment with Busan City Gas before arranging your move.

Current Busan City Gas customer service:

1544-0009

Always check the live reservation page rather than planning around an old timetable.

If you are a foreign resident without good Korean

City-gas companies are highly local and some reservation pages may be mostly Korean.

Prepare these details before calling:

• Full Korean address
• Apartment/building name
• Unit number
• Move date
• Your phone number
• Landlord or realtor contact if useful

You can say:

전입 예약하고 싶어요.
I would like to make a move-in gas appointment.

or:

전출 예약하고 싶어요.
I would like to make a move-out gas appointment.

Useful Korean phrases

I am moving in

이사 들어가는데 도시가스 전입 신청하고 싶어요.
I am moving in and would like to start city-gas service.

I am moving out

이사 나가는데 도시가스 전출 신청하고 싶어요.
I am moving out and would like to stop city-gas service.

When can the technician visit?

기사님 방문 가능한 시간이 언제인가요?
When can the technician visit?

Please change the account holder

명의변경하고 싶어요.
I would like to change the account holder.

I want to settle the final bill

마지막 가스요금을 정산하고 싶어요.
I would like to settle the final gas bill.

Please cancel automatic payment

자동이체도 해지해 주세요.
Please cancel the automatic payment too.

What if you smell gas after moving in?

This is not a normal billing problem.

Korea Gas Safety Corporation advises that if gas is leaking in a normal household:

• Stop using gas appliances.
• Close the appliance and intermediate gas valves if it is safe to do so.
• Open doors and windows to ventilate naturally.
• Do not operate electrical switches, fans, or other electrical equipment that could create a spark.
• Contact the city-gas service center for professional assistance.

Do not test for a gas leak using a flame.

If there is a serious fire, injury, or immediate emergency:

119

Official source: Korea Gas Safety Corporation — Emergency Response to Gas Leaks.

Source: Korea Gas Safety Corporation gas-leak guidance; checked October 9, 2026.

Your boiler stops after the gas was turned on

Gas service and boiler operation are related but separate.

If:

• The gas meter is active
• The gas valve is correctly open
• Another gas appliance works

but the boiler still shows an error, the problem may be with the boiler rather than the city-gas account.

Check the boiler's:

• Power
• Error code
• Pressure
• Operating mode

Then contact the boiler manufacturer or your landlord if necessary.

Induction stove? You may still need gas

Many newer Korean homes use an electric induction cooktop.

This can create confusion:

“I don't have a gas stove, so why do I have a gas bill?”

Your individual boiler may still use natural gas for:

• Hot water
• Floor heating

So do not terminate city gas simply because you cook with electricity.

Check what powers the boiler first.

Apartment management office can save you time

If you are not sure about:

• Your gas provider
• Meter location
• Account holder
• Whether the building uses city gas

ask:

관리사무소 — management office

They deal with resident move-ins and move-outs regularly and can usually tell you which regional gas company serves the building.

Your landlord or realtor can help—but keep the account clear

A landlord or realtor may help book an appointment, particularly when you do not speak Korean.

That is fine.

But you should still understand:

• Whose name is on the account
• When your billing responsibility starts
• When it ends
• How you will pay the final bill

Do not rely entirely on:

“The realtor said they handled it.”

Keep your own confirmation.

A practical move-in checklist

• ☐ Check whether the home uses individual city gas.
• ☐ Identify the regional gas company.
• ☐ Book the 전입 appointment.
• ☐ Confirm technician visit time.
• ☐ Take a photo of the meter.
• ☐ Confirm previous account is separated.
• ☐ Complete name/account change.
• ☐ Have the stove professionally connected if applicable.
• ☐ Test hot water and boiler.
• ☐ Register automatic payment if desired.

A practical move-out checklist

• ☐ Book 전출 in advance.
• ☐ Keep access to the apartment for the technician.
• ☐ Have gas appliances disconnected safely if needed.
• ☐ Photograph the final meter reading.
• ☐ Pay the final gas bill.
• ☐ Save the receipt.
• ☐ Confirm service is terminated.
• ☐ Cancel automatic bank/card payment.

The biggest mistake: waiting until moving day

Your truck is downstairs.

Your landlord wants the keys.

Your international flight is tomorrow.

Then you remember:

“I never canceled the gas.”

Now the provider may not have a technician slot.

This is avoidable.

Add city gas to the same move-out checklist as:

• Electricity
• Water
• Internet
• Phone
• Management fee

and start the process several days before you move.

Related AllThingsK8282 guide:
How to Close Korean Utilities and Accounts Before Leaving Korea

Another common mistake: forgetting automatic payment

You correctly close the gas service.

You pay the final bill.

Then you forget the automatic bank payment attached to the old address.

Always ask:

자동이체도 해지됐나요?
Has the automatic payment also been canceled?

Keep confirmation.

Bottom line

Starting or stopping city gas in Korea is not difficult once you know one key fact:

City gas is local.

There is no single national company you call for every address.

So when you move:

1. Find the provider for the exact address.

2. Book 전입 or 전출 in advance.

3. Let a qualified technician handle gas connections and disconnections.

4. Confirm the meter reading.

5. Separate the previous resident's bill from your own.

6. Settle the final amount when moving out.

7. Cancel the old automatic payment.

And if the apartment uses a gas boiler, remember:

City gas is not just about cooking—it may also be your hot water and floor heating.

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Related guide: Korean apartment boiler controls.

Related AllThingsK8282 guides

• How to Close Korean Utilities and Accounts Before Leaving Korea
• Korean Apartment Boiler Controls: Ondol, Room Temp, and Error Codes
• Korea Life Hack for Foreigners: The Practical Guide to Officetel Maintenance Fees
• Moving in Korea: How to Book a Yongdal for a Small Move
• High Electricity Bill in Korea: Read the Bill and Find the Cause

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Source references

• Korea City Gas Association
  Reference topic: the regional customer-center search and current information on regional city-gas companies and move-in/move-out digital services.
• Seoul City Gas
  Reference topic: move-in and move-out reservation procedures, meter settlement, account-holder changes, qualified gas-stove connection, automatic-payment cancellation, and current appointment guidance.
• Busan City Gas / SK Innovation E&S
  Reference topic: current online move-in/move-out reservation services, technician visiting information, current customer-service number, and move-out payment methods.
• KoOne Energy Service / SK Innovation E&S
  Reference topic: current regional service coverage and move-in/move-out reservation structure.
• Korea Gas Safety Corporation
  Reference topic: official household gas-leak emergency guidance, including valve closure, natural ventilation, avoidance of electrical switches, and contacting the regional gas service provider.

Verification scope, October 9, 2026: dated citations near individual claims identify directly reviewed evidence. Other entries above are reference topics; they do not certify that every current provider menu, product offer or account-specific option was independently verified. Confirm current availability and conditions directly.

Editorial note: This guide was checked against official Korean city-gas association, city-gas provider, and Korea Gas Safety Corporation information on October 3, 2026. Reservation deadlines, technician hours, service charges, payment methods, and app availability vary by regional gas company. Check the provider serving your exact address before moving.